Job Description

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring to questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as assigned

• High School Diploma or equivalent is required.
• 1 - 2 years experience in a medical or related field.

• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices, and/or medical billing procedures.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills
• Proficiency in electronic records systems preferred. Must have strong data entry skills.
• Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate the ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Must be able to travel to all clinic locations and work overtime hours as needed.

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