Job Description

F&B General Manager - American AirlinesLounges

** F&B General Manager - American Airlines Lounges**

**Summary**

The purpose of the General Manager F&B Lounge Ops is to manage all the daily functions of assigned lounge(s), directing resources, driving continuous operations improvement, achieving high customer service satisfaction, and achieving the financial goals of the airline and HMSHost. This is a management position and reports to the Director, F&B Lounge Operations or Sr Dir/Director of Operations, depending on local requirements with a dotted line to the Senior Director, National Lounge Operations.

**Essential Functions**

* Manages the day to day activities of associates and assigns responsibilities to ensure the lounge is open and staffed appropriately, clean, inventory levels are appropriate and equipment is working properly

* Ensures an exceptional level of food, service, ambiance and overall customer and associate satisfaction including monitoring guest interactions to ensure proper training of all staff according to airline and HMSHost standards

* Ensures that all products are prepared and presented in accordance with airline and company standards

* Monitors and manages the operational results of the lounges to maximize guest satisfaction, associate satisfaction and financial results; develops and implements action plan to improve results

* Monitors and maintains all quality control records for assigned lounge, to include ensuring compliance with quality assurance and loss prevention policies and procedures

* Maintains an in-depth understanding of the airlines service standards, CBAs and all procedures and protocols to maximize brand/labor relations

* Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and implementing associate engagement programs

* Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units

* Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals, including using existing organizational tools/programs and finding new, creative and effective methods to recognize and reinforce lounge level accomplishments

* Upholds operation standards policies, work policies, training programs, food, beverage and merchandise controls; ensures all American Airlines and HMSHost communications are distributed to associates consistently and clearly.

* Partners with Sr Dir/Director, National Lounge Operations, Sr Dir/Director of Operations, Culinary, training, marketing, and Supply Chain to ensure all food products meet desired product specifications and cost levels for assigned lounge(s)

**Minimum Qualifications, Knowledge, Skills, and Work Environment**

* Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume airline lounge operations and/or multi-unit Food and Beverage or Merchandise operations or other related management experience

* Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

* Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards

* Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

** **About HMSHost****

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a **culture** of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun *and making a difference every day*. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have **positive energy**, a **passion for serving others**, enjoy a **fast-paced environment**, are a **team player**, like to **learn and grow** and **have fun at work apply now!**

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